As a Serviced Apartment provider with 11 locations across Reading, Newbury, Bracknell, Maidenhead, Basingstoke, Camberley and Farnborough, we place paramount importance on delivering unbeatable customer experience to our guests.
To ensure we constantly strive to achieve the highest standards of customer service and experience, all guests have the opportunity to provide feedback through ReviewPro. This independent review system provides management, and the team, with crucial feedback. Enhancements to properties, additional training to staff, new processes and many praised staff performances are collated as a result.
House of Fisher understands that 9 to 5, Monday to Friday support is not an acceptable option for our corporate and leisure guests. We are proud that our amazing Guest Services Team provide 24/7 support, 365 days a year. Whatever time of day or night, this fantastic team greet or speak to our guests enthusiastically and are always ready to help. This is reassuring to our many guests for example over the festive period, and a reason why our serviced apartments remain a popular choice across all seasons throughout the year.
‘Going the extra mile’
While this phrase may be a popular promise in business, our Guest Services Team truly do deliver it, in fact, it is a mantra that leads their conduct. Over the past 22+ years, House of Fisher has thousands of examples where we have ‘gone the extra mile’. It is such a regular occurrence, embedded within our team that it feels like the norm to us, but our guests remind us regularly with their positive feedback and comments, how we lead in this field.
One example we are particularly proud of was when Michèle Minnebo, HR Business partner of Verizon Enterprise Solutions lost one of her diamond earrings! To find out how Nandor from our Guest Services saved the day, click here!
“Monika & Nandor exceed all expectations one could have concerning hospitality… continuously!”
Guest Services – Here from Start to Finish
Having 24 hour support means from your arrival to departure, the friendly and knowledgeable Guest Services Team are there for you. They are available via telephone or in person at the guest reception desk at our flagship, 100 Kings Road Reading Aparthotel. Having this 24/7 support truly allows our guests to sit back and relax, knowing we are always at hand to deliver a ‘home from home’ experience when staying with House of Fisher.
Serviced Apartments vs Hotels
Many people do not consider or realise the meaning of the ‘Service’ element to Serviced Apartments. At House of Fisher we put the Service into Serviced Apartments! Our Service offering includes:
- Unlimited high-speed broadband
- Full Sky TV Package (incl Sky Sports)
- Fully furnished and equipped kitchens – Oven, hob, microwave, fridge freezer, dishwasher and washer/dryer
- Large lounge and dining area
- Relaxing bathroom
- Weekly housekeeping clean, including fresh linen and towels
- 24/7, 365 support from our delightful Guest Services Team
With a House of Fisher one-bedroom Serviced Apartment typically having 30% more space compared to a hotel room, our Serviced Apartments really are the ‘stay away’ choice for the discerning business or leisure traveller.
“The apartment was amazing and far beyond what I expected. The best experience of being away from home for work that I have had.” – 100 Kings Road Guest