We were delighted to have all our properties that feature on Booking.com (8 properties) win the Guest Review Award 2016 from Booking.com. The awards are given to honour accommodation partners that consistently deliver great guest experiences throughout 2016.
Our highest performing property was The Heights at Athena Court, averaging an extremely impressive 9.3 out of 10. The other scores range between 9.3-8.5, with 3 properties at 9 or above.
We take customer experience very seriously and encourage our guests to provide feedback, whether it being on the online travel agent website or as we have previously announced, we have invested in ReviewPro, a guest intelligence solution, since October 2016. This allows us to capture feedback from all our guests, which in return creates a foundation for ongoing improvements and analysis.
At House of Fisher we go ‘all out’ to provide a true ‘home from home’ experience to our guests, making us the ‘stay away’ choice of the savvy, discerning business and leisure traveller instead of traditional hotel options. Included throughout our portfolio of properties are the services and luxuries expected from hotels such as 24hrs guest service, comfortable beds, fresh bed linen, towels, toiletries and regular housekeeping, however with an average of 30% more space, full kitchen and leisure facilities. We are proud to offer free unlimited WiFi and a Full Sky TV package* as standard within every apartment.
Our fantastic property portfolio along with the care and attention provided by every member of the #HOFfamily ensure stays with House of Fisher score high!
Thank you Booking.com for our 8 awards, your recognition is greatly appreciated. We would also like to thank all our guests for their custom but also for taking the time to give us feedback both directly, via our daily questionnaires and via individual travel sites. Your feedback means everything to us and we will continue to aim higher than ever in 2017.
(*not available at Tamesis Place).