As a company who pride ourselves on excellent customer service, House of Fisher have recently invested in ReviewPro. ReviewPro is one of the world leaders in Guest Intelligence solutions for the hospitality industry, providing advanced analytics from guest feedback. They have over 30,000 clients and process over 65 million reviews everyday! ReviewPro is therefore an ideal fit and partner for House of Fisher to ensure we gain maximum insight into our guest’s experiences. This system provides us with a tool to listen to our customers and therefore constantly improve our product and services.
“At ReviewPro we have built a platform to help our clients to always put the guest first. When we were introduced to House of Fisher, we soon realised they had a fantastic reputation in the Serviced Apartments industry and a genuine passion for providing a true ‘home away from home’ experience. We are extremely pleased that House of Fisher has decided to partner with ReviewPro and know that by utilising the valuable insight our guest feedback software provides, they will be able to prioritise operational and service improvements in order to deliver the ultimate stay to guests, driving higher guest satisfaction and positively impacting online rankings and revenue.” – RJ Friedlander, CEO of ReviewPro
One benefit of using of ReviewPro is the ability to tailor make surveys and automatically send these to guests upon their departure. This was officially launched on 14th October and now goes out to all departing guests. During the month, scores and comments from our guests are monitored, analysed, reported and the insights are used to take action in specific departments. These scores and comments show individual performances at each of our 13 locations across Reading, Newbury, Bracknell, Maidenhead, Basingstoke, Camberley and Farnborough examining areas such as accommodation standards, staff performance and overall experience.
As well as giving ratings, all guests have the opportunity to write personalised comments about their stay and to highlight individual staff members. This honest feedback will be paramount for our business moving forward as we strive to exceed our customer expectations and put the customer at the forefront.
From a business customer staying at our flagship apart-hotel, 100 Kings Road, in October:
Friendly and helpful staff, House of Fisher is easy to book with, Good standard apartment, Value for money. The apartment was amazing and far beyond what I expected.
The best experience of being away from home for work that I have had.
I am sorry to say that I did not get the names of the desk staff. Both were very friendly, polite and helpful. I passed some staff in the morning and I was met with smiles.
So look out for our new guest survey when you next stay at House of Fisher and please do give us your valuable feedback.