At House of Fisher the safety and security of our guests is of paramount importance to us. As such we have made further changes and enhancements proactively as part of our continuous improvement, all based on the valuable feedback of our clients. Whether a booking is made personally or on behalf of a company, you can rest assured you will be in safe hands when staying with us.
Online Guest Check-In for Additional Security
This month we have updated our online check-in facility on the House of Fisher website. By ‘checking-in online’ our guests confirms a safe arrival into the apartment, but also provides us with key contact information, as we know sometimes agents and companies are unable to confirm exact personal contact details at the booking stage. These details are communicated instantly to our Guest Services Team. Knowing when a guest has arrived and having the updated personal details, we ensure contact can be made when necessary and for our initial courtesy call. The link to our check in function is part of our welcome information.
Our Policies in Action – Quick response required at City Wall House, Reading
In July, our policies came into effect brilliantly when we had to act very quickly for the safety of our guests, after a Crane toppled onto a nearby building. Our Disaster Policy came into its own and we proved to be highly equipped to handle an unexpected emergency situation with our staff assisting in an immediate evacuation of City Wall House. We always go the extra mile and in this circumstance our staff worked tirelessly, managing to successfully relocate every single in-house guest, including their families, elsewhere within our own property portfolio or in local hotels. We also provided a cash allowance for essentials ensuring replacement medicine, toiletries, clothing and other supplies, including children’s toys, until the building was secure and safe again.
Safety of employees is a huge talking point for corporate guests
The safety of employees is a hot topic within the industry and with our clients as our Head of Business Development, Aneal Sadiq explains, “We have noticed that the Safety of employees is becoming an ever-increasing topic of conversation within our corporate base. We have proven first-hand our ability respond to emergencies with a number of case studies. The fact that we are a 24-hour business, coupled with our employees’ ability to confidently react to any eventuality provides our clients with complete piece of mind.”
House of Fisher – A Fully ASAP Quality Accredited Provider
As a company, we are proud to have retained our ASAP Quality Accreditation Operator UK status for the last 3 years (The Association of Serviced Apartment Providers). This recognises consistently high standards of customer care, comfort and health & safety. Meeting stringent Health and Safety compliances are amongst the requirements for achieving this status and something that vital to us as a business.
As part of our ongoing safety checks we ensure our high standards are maintained throughout the year. This includes various testing of electrics, water, fire systems, emergency lights testing and lift maintenance amongst other, along with comprehensive training of staff. But just as important, we make sure we communicate our policies to the guests via information in the actual apartments.
Properties built to high standards by T A Fisher
The majority of our portfolio in the Thames Valley area have been built by our parent company T A Fisher. This is rare within our industry, as an owner operator it allows us to ensure our rigorous standards of both quality and safety are maintained. We are proud that T A Fisher have a fantastic record for Health & Safety and building standards, meeting and often exceeding all legal compliances, making them a perfect partner for us. Additionally, all buildings comply to an independent Health and Safety assessment prior our occupation.
Peace of mind during your stay
As demonstrated in this article, the safety and security of our guests is of paramount importance to us and as such they can sleep well, knowing they are in safe hands when staying with House of Fisher. We will continue to work with independent organisations and seeking industry leading advice to ensure we continue as industry leaders in both quality and safety of our portfolio of Serviced Apartments.