Our guests and employees have always been our top priority and in light of the current situation and in line with the UK government’s advice, we want to make you aware of the improvements and policies we have made to ensure everyone’s safety at House of Fisher.
While we have consistently maintained high standards of cleaning in our properties, we have now implemented additional measures in response to Covid-19.
Based on guidance from UK government and The World Health Organisation (WHO), we have taken specific steps to ensure the safety and welfare of our guests, employees and contractors. Please read on to see what we are doing and how our Serviced Apartments and Aparthotels can offer a safe environment for our guests.
All of House of Fisher’s properties have remained Open for Business, assisted by our 24hrs Guest Services team. In addition, both our website and our dedicated Sales/Reservations teams are open for enquiries.
Daily we receive many questions relating to this, below are answers to our most frequently asked questions:
1Q: Are you accepting new bookings & arrivals?
A: We continue to accept new bookings & arrivals, but only for individuals who require accommodation for work-related reasons, leisure bookings are not accepted at this time. We will ask for full details at the booking stage. If an individual is unable to confirm the reason for their stay, then we reserve the right to refuse check-in.
2Q: What measures have been implemented to protect your staff and guests?
A: We are have implemented many improvements to our product and services, please refer to our COVID-19 Procedure.
3Q: What cleaning changes can I expect?
A: Until further notice, we are currently not providing a weekly cleaning service for stays over 7 nights. For additional cleaning measures, please refer to our COVID-19 Procedure.
4Q: How are you ensuring social distancing?
A: To ensure the safety of all guests and our staff, we are asking everyone to practice social distancing during their stay. You will see an increased amount of signs referring to these rules in our properties, please also refer to our COVID-19 policy.
5Q: Are you helping NHS and essential workers during this time?
A: Yes, we are providing accommodation at significantly discounted rates for these individuals needing accommodation at this difficult time. Please contact our team on firstname.lastname@example.org directly.
6Q: Can I have visitors whilst staying in your property?
A: Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time.
7Q: What are you doing if a guest or member of staff becomes unwell?
A: All staff members have been fully briefed on how to approach guests that may be unwell or are self-isolating. We have created a dedicated booking ‘code’ in our system to keep everyone informed of self-isolating individuals and ask that these stay in close contact with us for additional assistance (groceries, cleaning equipment, etc). Please also refer to our COVID-19 policy.
For NHS assistance in the UK, call 111
8Q: Where do I find the latest travel advise?
A: This is the link for updated government travel information – https://www.gov.uk/guidance/travel-advice-novel-coronavirus#foreign–com…
We are enormously grateful to everyone in our teams, especially our Operations teams who are working very hard at this time keeping our properties open, guests safe and reassured. We continue to closely follow any government developments and guidelines regarding COVID-19 and will update our designated policy and procedure accordingly. We will endeavour to do our utmost to continue to communicate these updates to our employees and guests as best as possible.
This information has been developed based on the government guidelines and the World Health Organisation and does not constitute legal advice and is purely for guidance.