Skip to main content

Last updated: 10 November 2020

Objectives

To maintain the safety and protection of staff and guests


Policy

Please see the separate Coronavirus Policy


Measures in place to identify risks within staff

  • All staff to inform their manager of their specific travel plans (ref holidays) via our HR system
  • All sickness will be scrutinised in detail
  • Regular communication with all teams
  • Staff asked to keep us informed of sickness/travel in their households

Preventative measures in our Properties

  • COVID related signs in most lobby areas & lifts (ref to social distance, face mask, hand sanitising and QR codes for Track & Trace)
  • Sanitising dispensers in most lobby areas
  • Additional cleaning of public areas with disinfectant chemicals (particularly on ‘touch points’)
  • Limited staff presence
  • All properties allow for self-check-in and key collection (except 100 Kings Road)
  • Limited ‘high traffic areas’ within all buildings, minimising contact with other guests
  • Most buildings are HOF dedicated and centralised with less than 50 apartments, again limiting the amount of ‘high traffic areas’ and non-guest access
  • Security being paramount with most of our locations covered by CCTV
  • Individually controlled air-conditioning units at 100 Kings Road and City Wall House (5th floor) (not inter-linked, the apartments are separate in respect of their services)
  • All apartment equipped with windows for fresh air

Preventative measures within our Housekeeping department

  • PPE equipment & procedure given to all Operational staff (including disposable gloves, masks & aprons)
  • Excellent cleaning standards along with an in-depth housekeeping training programme in place. All staff employed by HOF, with no use of agency workers
  • Enhanced cleaning SOP put in place, with reference to sanitation and ventilation, and the re-introduction of service cleanings.
  • No-touch housekeeping service available where guests can request cleaning equipment and additional linen left by their door
  • All staff toilets/kitchens equipped with Anti Bac gel and hand soap, along with posters referring to NHS guidelines
  • Updated information communicated via email to all teams
  • Limit staff interaction and team meetings (especially for Housekeeping)
  • Using dedicated hospitality suppliers for enhanced and disinfectant chemicals (includes COSHH training) for all ‘touch points’

Additional preventative measures at House of Fisher

  • 24hrs/7 days Guest Service team assistance, either in person at 100 Kings Road, via phone/ WhatsApp/email or via a scheduled online video call. Most of our teams are available for scheduled online video calls
  • Additional conditions added to our normal Terms & Conditions
  • All contractors to adhere to our Coronavirus Policy
  • Health & Safety compliant with an ISAAP Compliance Assured Status (via ASAP, Association of Serviced Apartments Providers), along with COVID certifications from Visit Britain ‘We’re Good to Go’ and  AA’s ‘COVID Confidence’
  • 3D Secure payment link is used for all bookings, and payment is not taken in person
  • House of Fisher is regularly communicating with staff about government updates and guidelines
  • All guests to receive In-depth pre-arrival communication
  • Dedicated COVID-19 section added to the HOF website

Contact our 24hr-team on guestservices@houseoffisher.com for further assistance

COVID marshal for House of Fisher: Cristina Lopez Gomez, Operations Manager