Last updated: 27th July 2021
Objectives
To maintain the safety and protection of staff and guests
Policy
Please see the separate Coronavirus Policy
Measures in place to identify risks within staff
- All staff to inform their manager of their specific travel plans (ref holidays) via our HR system
- All sickness will be scrutinised in detail
- Regular communication with all teams
- Staff asked to keep us informed of sickness/travel in their households
Preventative measures in our Properties
- COVID related signs in most lobby areas & lifts (ref to social distance, face masks and hand sanitising)
- Sanitising dispensers in most lobby areas
- Additional cleaning of public areas with disinfectant chemicals (particularly on ‘touch points’)
- Limited staff presence
- All properties allow for self-check-in and key collection (except 100 Kings Road)
- Limited ‘high traffic areas’ within all buildings, minimising contact with other guests
- Most buildings are HOF dedicated and centralised with less than 50 apartments, again limiting the amount of ‘high traffic areas’ and non-guest access
- Security being paramount with most of our locations covered by CCTV
- Individually controlled air-conditioning units at 100 Kings Road and City Wall House (5th floor) (not inter-linked, the apartments are separate in respect of their services)
- All apartment equipped with windows for fresh air
Preventative measures within our Housekeeping department
- PPE equipment & procedure given to all Operational staff (including disposable gloves, face masks & aprons)
- Excellent cleaning standards along with an in-depth housekeeping training programme in place. All staff employed by HOF, with no use of agency workers
- Enhanced cleaning SOP put in place, with reference to sanitation and ventilation, and the re-introduction of service cleanings.
- No-touch housekeeping service available where guests can request cleaning equipment and additional linen left by their door (ref quarantine stays)
- All staff toilets/kitchens equipped with Anti Bac gel and hand soap, along with posters referring to NHS guidelines
- Updated information communicated via email to all teams
- Limit staff interaction and team meetings (especially for Housekeeping)
- Using dedicated hospitality suppliers for enhanced and disinfectant chemicals (includes COSHH training) for all ‘touch points’
Additional preventative measures at House of Fisher
- 24hrs/7 days Guest Service team assistance, either in person at 100 Kings Road, via phone/ WhatsApp/email or via a scheduled online video call. Most of our teams are available for scheduled online video calls
- Additional conditions added to our normal Terms & Conditions
- All contractors to adhere to our Coronavirus Policy
- Health & Safety compliant with an ISAAP Compliance Assured Status (via ASAP, Association of Serviced Apartments Providers), along with COVID certifications from Visit Britain ‘We’re Good to Go’ and AA’s ‘COVID Confidence’
- 3D Secure payment link is used for all bookings, and payment is not taken in person
- House of Fisher is regularly communicating with staff about government updates and guidelines
- All guests to receive In-depth pre-arrival communication
- Dedicated COVID-19 section added to the HOF website
Contact our 24hr-team on guestservices@houseoffisher.com for further assistance
COVID marshal for House of Fisher: Cristina Lopez Gomez, Operations Manager