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Last updated: 27 May 2020

Objectives

To maintain the safety and protection of staff and guests


Policy

Please see the separate Coronavirus Policy


Measures in place to identify risks within staff

  • PPE equipment & procedure given to all Operational staff (including gloves, masks & aprons)
  • Excellent cleaning standards along with an in-depth housekeeping training programme in place. All staff employed by HOF, with no use of agency workers
  • No-touch housekeeping service available where guests can request cleaning equipment and additional linen left by their door
  • Weekly service cleans currently not offered (until further notice)
  • All staff toilets/kitchens equipped with Anti Bac gel and hand soap, along with posters referring to NHS guidelines
  • Updated information communicated via email to all teams
  • Limit staff interaction and team meetings (especially for Housekeeping)
  • Using dedicated hospitality suppliers for enhanced and disinfectant chemicals (includes COSHH training) for all ‘touch points’
  • Allowing for a three-day changeover after each departure until deemed safe to do otherwise

Additional preventative measures at House of Fisher

  • 24hrs/7 days Guest Service team assistance, either in person at 100 Kings Road, via phone/ WhatsApp/email or via a scheduled online video call. Most of our teams are available for scheduled online video calls
  • Additional conditions added to our normal Terms & Conditions
  • All contractors to adhere to our Coronavirus Policy
  • Health & Safety compliant with an ISAAP Compliance Assured Status (via ASAP, Association of Serviced Apartments Providers)
  • 3D Secure payment link is used for all bookings, and payment is not taken in person
  • House of Fisher is regularly communicating with staff about government updates and guidelines
  • All guests to receive In-depth pre-arrival communication
  • Dedicated COVID-19 section added to the HOF website

Contact our 24hr-team on guestservices@houseoffisher.com for further assistance


Last updated: 27th of May 2020