Last updated: 17th June 2026
Introduction
House of Fisher Ltd (“House of Fisher”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and otherwise process personal information when you use our website, book accommodation, stay at one of our serviced apartment properties, contact us, use our guest services, or otherwise interact with us.
This policy is intended to comply with applicable UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
House of Fisher Ltd is the data controller responsible for your personal information.
Company number: 03450353
Theale Court
11–13 High Street
Theale
Berkshire
RG7 5AH
United Kingdom
Website: www.houseoffisher.com
Privacy enquiries: datarequest@houseoffisher.com
The Information We Collect
- Identity and contact information
- Booking and stay information
- Payment and transaction information
- Technical information
- Marketing and communications information
- CCTV and security information
- Limited special category information where necessary
How We Collect Information
We collect information directly from you, from third parties including booking platforms and service providers, and automatically through websites and cookies.
How We Use Your Information
We process personal information to:
- manage reservations and stays;
- process payments;
- communicate with guests;
- operate and improve services;
- provide marketing where permitted;
- maintain security and comply with legal obligations.
Lawful bases include contract, consent, legitimate interests and legal obligation.
Bookings and Guest Management
We use your information to administer bookings, communicate before and during stays, support guests and operate our serviced apartments.
Marketing Communications
We may send offers, accommodation updates, promotions and surveys by email and mailshots/newsletters. You may unsubscribe at any time.
Website, Cookies and Analytics
Our website uses cookies and similar technologies to operate services, improve performance and understand visitor behaviour.
Non‑essential cookies are used where consent is obtained.
CCTV
Selected properties operate CCTV for safety, security and incident investigation.
Sharing Your Information
We may share information with booking partners, payment providers, IT suppliers, advisers and authorities where required.
We do not sell personal information.
International Transfers
Where information is transferred outside the UK, appropriate safeguards are applied.
Retention
Information is retained only as long as necessary for legal, operational and contractual purposes.
Your Rights
You may request access, correction, deletion, restriction, portability, objection and withdrawal of consent.
Contact: datarequest@houseoffisher.com
Security
We apply appropriate organisational and technical measures to protect information.
Changes to This Policy
We may update this policy periodically and publish revised versions.
Contact Us
House of Fisher Ltd
Theale Court
11–13 High Street
Theale
Berkshire
RG7 5AH
United Kingdom
Email: datarequest@houseoffisher.com
Website: www.houseoffisher.com