Jun
At House of Fisher, we pride ourselves on providing unbeatable customer service. One of the ways we ensure this is provided, is through gaining regular customer feedback. We have been working with ReviewPro since 2016, who has assisted us with tailor-made surveys and analytics reviewing our guest feedback. ReviewPro has over 30,000 clients internationally and processes over 65 million reviews every day for the travel & tourism industry, so we know we are in safe hands using their impartial and respected system.
Our newly amended survey form and questions will be launched from June 2019, covering a number of key areas, with even greater depth and insights. All of our guests will receive these via email upon their departure. Reviewing these and the analytics is very important to us, in order to continuously improve our product and services. Following on from internal brainstorming sessions, we have decided to be more specific in our questions, in order to gain more detailed feedback, which can help each of our individual departments.
In addition, our ongoing reviews are also collected on several other mediums including Google, TripAdvisor and multiple booking platforms. Our customers ‘rate us’ based on rooms, service, value, location and cleanliness. We are able to collect scores from each of our 13 properties, giving us the ability to compare and contrast performance. With high performance consistently achieved, many platforms present us with awards due to our high average scores. As an example, most of our properties listed on Booking.com have all received Guest Review Awards.
We hope you like the new surveys and thank all of our guests for participating in filling in the reviews. We look forward to reviewing the valuable feedback starting from this summer and for us to be able to make more improvements to our product and services where we can.