At House of Fisher, we pride ourselves on providing unbeatable customer service. One of the ways we ensure this is achieved is by gaining regular customer feedback. We do this across a wide range of platforms including:
- Detailed guest feedback questionnaire sent to every customer via ReviewPro
- Google My Business reviews for each location
- Multiple booking platforms
We trust ReviewPro as a market leader with over 30,000 clients internationally and who process over 65 million reviews every day for the travel & tourism industry! This independent feedback is key for our success and delivery of unbeatable service.
We are the #HOFfamily
At House of Fisher, we have several departments, however, the entire team is united in delivering our key goals of providing the ultimate service and experience to our customers. We are very proud of every member of our wonderful team, known as the #HOFfamily, and trust them in delivering this. As a reflection here are some special mentions received recently from our guests…
“All the staff involved where first class”
“All of them without exception”
“All the reception staff was exceptional”
“Everyone was friendly and welcoming”
“Whoever I dealt with is very helpful”
“All the desk staff at 100 Kings Road are supportive, listen to what you have to say and supportive throughout your stay”
“The bookings team were delightful and detailed”
“Staff is friendly, responsive and helps when they can”
“All of the reception staff at 100 Kings Road, Reading have been excellent.”
“All staff that I spoke to on the phone were very polite and helpful.”
“Your reservations team always very helpful and polite”
“Both front of house staff, and back of house staff in equal regard.”
Going the Extra Mile
One of the best examples of the #HOFfamily going the extra mile was when our guest Michèle called Guest Services in despair having dropped one of her diamond earrings in the bathroom sink. The earring was irreplaceable, a family heirloom received from her late grandmother, click here to find out what happened next!…
“I wanted to let you know that I’m very satisfied with the welcome and service provided by all the people at guest services. Each one of them has high standards when it comes to friendliness, so much appreciated. A special thanks goes out to Nandor, as he went above and beyond yesterday to fix a problem.”
We love getting guest feedback and its fantastic to see so many of our staff being mentioned on a daily basis. Everyone from our Reservations and Sales teams, to our Guest Services team on the front line to our Operational teams, Maintenance and Housekeeping. Our teams go out of their way to deliver an excellent service to each guest.
Our Guest Services team is regularly mentioned as below, but we also have many individual mentions of the whole team – Isabella, Stefan, Craig, Andreea and Alastair!
“Alastair was polite, kind, patient, and very informative. He answered all my questions and even helped me with a few restaurant recommendations. Absolutely amazing experience!! Craig was very welcoming as well, I couldn’t have asked for a better experience overall.”
“Alastair at guest services, he was efficient and polite and seemed to always be working! He communicated as he said he would and overall a pleasure to deal with.”
“I travelled down to the apartment late on Tuesday evening, I totally forgot to arrange the parking. Called Guest Services and Craig was really helpful and got it sorted instantly, it may not sound like much, but due to some recent poor customer service experience with Travel Lodge, I will definitely be booking an apartment with HOF again!”
“Stefan and Joseph have been very helpful….” & “All employees were friendly and respectful. In particular, Ionut from Romania was so friendly.”
Our Housekeeping team is regularly mentioned, but specifically here.
“Caroline and Marion who clean the apartments in Newbury were always friendly asking if I needed anything and always smiled and told me to have a good day.”
“Cleaning staff was very friendly, they did wonderful work and did everything in addition I had asked for. Also the correspondence via email was very good, as the team responded every time within minutes.”
And lastly, we have many individual mentions for our Reservations team like this – “Stephanie Curivan was very helpful. I appreciate her kind support.” and “Edd was super helpful.” & “Edd was very helpful with the booking” and for the rest of the team, Leila, Liz and Nandor.
These are just a few examples of the brilliant feedback we receive each and every week at House of Fisher. There are many reasons why guests book with House of Fisher but the unbeatable service is why our guests keep coming back. A big thank you once again to every member of the #HOFfamily. If you have an accommodation requirement for business or leisure please call 01189 514151 or click here to view our property portfolio. The #HOFfamily would love to welcome you and then you can experience for yourself our unbeatable service that our guests keep coming back for.