As continuous development for our House of Fisher teams and our general standards, we try to implement regular training sessions both in the office and out and about visiting our 13 property locations.
Recently we created a very useful ‘Familiarisation trip’ schedule for our Reservations and Guest Services teams.
The teams visited each location exactly like a guest and rein acted each of our arrival procedures. This enabled them to fully understand where the location was situated, how to obtain the keys, enter by access codes, where to park and to improve their general knowledge about the layout of each property.
This exercise has really improved the confidence and knowledge of the teams and as a result enhances our customer service.