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Stay With Confidence at House of Fisher

Our guests and employees have always been our top priority and in light of the current situation and in line with the UK government’s advice, we want to make you aware of the improvements and policies we have made to ensure everyone’s safety at House of Fisher.

While we have consistently maintained high standards of cleaning in our properties, we have now implemented additional measures in response to Covid-19.

Based on guidance from UK government and The World Health Organisation (WHO), we have taken specific steps to ensure the safety and welfare of our guests, employees and contractors. Please read on to see what we are doing and how our Serviced Apartments and Aparthotels can offer a safe environment for our guests.

All of House of Fisher’s properties have remained Open for Business, assisted by our 24hrs Guest Services team. In addition, both our website and our dedicated Sales/Reservations teams are open for enquiries.

Click here to view our updated Coronavirus Policy, COVID-19 Procedure and Quarantine Policy.

House of Fisher is pleased to announce in Partnership with; The National Tourist Organisations of Great Britain and Northern Ireland that we have obtained the ‘We’re Good to Go’ certificate via Visit Britain, as well as the AA’s new ‘COVID Confident’ assessment certificate.

Both schemes are accreditations confirming that we as a hospitality company have followed the government and industry COVID-19 guidelines, ensuring processes & risk assessments are in place to maintain cleanliness and aid social/physical distancing, providing our guests and staff with the reassurance of a safe and welcoming environment.

We are working together with both industry bodies, along with ASAP (Association of Serviced Apartment Providers), to encourage customer confidence and promote England as a great place to visit.

Fantastic service, especially with the restrictions of Coronavirus. We were able to get our post delivered, have shopping deliveries, and had everything we needed on arrival when we checked in. The kitchen was well stocked with cleaning / laundry supplies enough for a week, and tea/coffee and small cereal boxes for the morning as we arrived late. The check in / check out process was easy and all instructions were on our emails. The staff were extremely helpful and thorough when were making our booking, and able to help us as we had 2 bookings.
Central House, A review from another delighted guest of Central House, Camberley
Book now or call us on 01189 51 41 51

Daily we receive many questions relating to this, below are answers to our most frequently asked questions:

What measures have been implemented to protect your staff and guests?

We have implemented many improvements to our product and services, please refer to the COVID-19 Procedure above.

What cleaning changes can I expect?

We are slowly reintroducing our weekly cleaning service for stays over 7 nights. Our Guest Services team will be contacting all of our guests where this is applicable. For additional cleaning measures, please refer to our COVID-19 Procedure.

How are you ensuring social distancing?

To ensure the safety of all guests and our staff, we are asking everyone to practice social distancing during their stay. You will see an increased number of signs referring to these rules in our properties, please also refer to the COVID-19 policy above.

Are you helping NHS and essential workers during this time?

Yes, we are providing accommodation at significantly discounted rates for these individuals needing accommodation at this difficult time. Please contact our team on directly.

Can I have visitors whilst staying in your property?

Yes, but we ask that our guests please follow the government guidelines with regards to household support bubbles, click here to view. Non-residents will not be able to visit or gain access to our properties without a reason.

Can I have food or parcel deliveries to my apartment?

Yes, you can have deliveries. For the full property address please see the location’s page. We ask that you meet all food deliveries at the building entrance door to accept your deliveries. However, if you are self-isolating, please refer to our ‘Quarantine Policy‘.

Can I quarantine / self-isolate in your apartments?

Yes, we accept quarantine bookings in all of our properties, please contact our Reservations team directly on 01189 514151 or and refer to our Quarantine Policy.

What are you doing if a guest or member of staff becomes unwell?

All staff members have been fully briefed on how to approach guests that may be unwell or are self-isolating. We have created a dedicated booking ‘code’ in our system to keep everyone informed of self-isolating individuals and ask that these stay in close contact with us for additional assistance (groceries, cleaning equipment, etc). Please also refer to our COVID-19 policy.

For NHS assistance in the UK, call 111

Do I need to wear a face covering?

Yes, face coverings should be worn throughout all common areas of our properties at all times.

Do I need to use NHS Track & Trace? 

Each of our properties have an individual QR code for the NHS Track & Trace App. We encourage all to check in. All guests and visitors in our properties are required to provide their contact details, to comply with the NHS track & trace system.

If unwell, how do I get tested?

If you or anyone in your party becomes unwell, please make sure you isolate immediately and inform our Guest Services team. Click here to request a test online or alternatively call 119 (coronavirus testing contact centre).

Where can I get an approved private COVID-19 test?

Click here for the list of approved labs.

Where do I find the latest travel advise?

Click here for updated government travel information.

We are enormously grateful to everyone in our teams, especially our Operations teams who are working very hard at this time keeping our properties open, guests safe and reassured. We continue to closely follow any government developments and guidelines regarding COVID-19 and will update our designated policy and procedure accordingly. We will endeavour to do our utmost to continue to communicate these updates to our employees and guests as best as possible.

This information has been developed based on the government guidelines and the World Health Organisation and does not constitute legal advice and is purely for guidance.