24/7 Support from our Guest Services Team

24/7 Support from our Guest Services Team
17th
Jun

As a Serviced Apartment provider with 13 locations across Reading, Newbury, Bracknell, Maidenhead, Basingstoke, Camberley and Farnborough, we feel that the  customer experience is paramount to our offering.

To ensure we constantly strive to achieve the highest standards of customer service and experience, all guests have the opportunity to provide feedback through ReviewPro. This system has been implemented the last 6 months, providing management and the team with valuable feedback. Enhancements to properties, additional training to staff, new processes and many praised staff performances have been achieved as a result. Read more about our ReviewPro results after 6 months here.

House of Fisher understand that 9 to 5, Monday to Friday support is not an acceptable option for our corporate and leisure guests. We are proud that our amazing Guest Services Team provide 24/7 support, 365 days a year. Whatever time of day or night, this fantastic team greet or speak to our guests enthusiastically and always ready to help.

“Very friendly, polite and helpful. I passed some staff in the morning and I was met with smiles.”

‘Going the extra mile’

While this phrase may be a popular promise in business, our Guest Services Team truly do deliver it, in fact, it is a mantra that leads their conduct. Over the past 20 years House of Fisher have hundreds of examples where we have ‘gone the extra mile’. It is such a regular occurrence from our team that this feels like the norm to us and part of our job, however it’s always great to hear the positive feedback again from our guests directly.

One example we are particularly proud of was when Michèle Minnebo, HR Business partner of Verizon Enterprise Solutions lost one of her diamond earrings! To find out how Nandor from our Guest Services saved the day, click here!

Monika & Nandor exceed all expectations one could have concerning hospitality... continuously!”

House of Fisher Guest Services Team

Guest Services – Here from Start to Finish

Having 24 hour support means from your arrival to departure, the friendly and knowledgeable Guest Services Team are there for you. They are available via telephone or in person at the guest reception desk at our flagship, 100 Kings Road Reading Aparthotel. Having this 24/7 support truly allows our guests to sit back and relax, knowing we are always at hand to deliver a ‘home from home’ experience when staying with House of Fisher.

Serviced Apartments vs Hotels

Many people do not consider or realise the meaning of the ‘Service’ element to Serviced Apartments. At House of Fisher we put the Service into Serviced Apartments! Our Service offering includes:

  • Unlimited high speed broadband
  • Full Sky TV Package with Sky Sports and Sky Movies included
  • Fully equipped Modern and stylish kitchen
  • Large lounge and dining area
  • Relaxing bathroom
  • Weekly housekeeping clean, including fresh linen and towels
  • 24/7, 365 support from our delightful Guest Services Team

With a House of Fisher one bedroom Serviced Apartment typically having 30% more room compared to a hotel room, our Serviced Apartments really are the ‘stay away’ choice for the discerning business or leisure traveller.

“very helpful and very friendly, a great face for front of house”

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